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Shipping Policy

TheJewelStore.com is proud to offer free insured-shipping on all orders within the United States. All orders greater than $500 in value will be shipped via UPS Priority Overnight Shipping or 2nd Day Air. In certain cases we will use the US Postal Service. Our items are securely packaged and tracked until delivered to your home or office.

Shipping Details:

  • • For your protection, all items will be insured for their full value and shipped using the fastest and safest delivery method.
  • • Before shipping, a customer service representative will call you to schedule the delivery.
  • • We require that all deliveries must be made to a physical business or home address only. We are unable to ship to P.O. Boxes in any case.
  • • For credit card purchases, we must ship to the verified billing address of your credit card. A customer service representative will call you to confirm all your card details. If paying via wire transfer, money order, or bank check your order can be shipped to an address of your choice.
  • • All shipments require an adult signature. Understanding the need of keeping your purchase a surprise, we will be extremely discreet in attending to your needs. In certain cases, we may ship your package to a UPS location for pick-up.

International Orders:

For international orders, we will only accept wire transfers as a payment method--no exceptions will be made to this rule. There is a flat fee of $125 US for insured shipping to your country. You will be responsible for all duties, VAT, taxes or surcharges associated by your country’s requirements. For more details concerning our international order guidelines please email sales@thejewelstore.com with “International Inquiry” as the subject text.

30 Day Return Policy

All products on our site are very special and important purchases that take time to inspect and consider. TheJewelStore.com provides a full 30 day return policy (5 day No Risk Return Policy for Deal of the Day items), less shipping & handling, for all payments made by bank wire transfers, bank checks, personal checks, money orders, and credit cards. All payments made by credit card method will be charged an 8% restocking fee. The 30 day return policy (5 day No Risk Return Policy for Deal of the Day items) starts from the day you receive your item. Custom orders are non-refundable.

Processing a Return

In order to process a return, simply contact our Customer Service department at 1-866-467-5393 to receive a Return Authorization Number (RAN). Our Customer Service staff will provide you simple instructions on how to properly package, insure and ship your items back to our office. Items sent to our office without a RAN number, packages shipped beyond the 30 day return period, or packages that are improperly packaged or uninsured will be refused receipt. All refunds will be completed in the form of the original purchase method except for bank wire-transfers, which are refunded via company check.

Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than TheJewelStore.com will not be accepted. Loose diamonds must also be accompanied by the original laboratory grading report or a $300 charge will be assessed to replace the certificate. Custom orders are non-returnable.

If you have any questions about our return policies, please call 1-866-467-5393 or email customerservice@thejewelstore.com.

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